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Lori Friend Hair Studio
333 Peterson Rd Ste A
Libertyville, IL 60048
Fax: (847) 362-8372

Home » A Message To All My Wonderful Clients

A Message To All My Wonderful Clients

I would like to let you know about some thoughts I have developed about the products I use and sell at Lori Friend Hair Studio. What I am going to tell you is based on the experience I have gained over the 30 years I have been in this industry using and selling those products.

To start, I have seen it all. I have seen all the new product lines that “will take over the industry” and I have seen all the product line Representatives walk through my doors and try to sell me their product line with every imaginable story you can think of. But I won’t use or sell a product line based on hype. I need to use the best products with the best ingredients with the most intensive research behind it and also, with the best proven track record.

I must use the best possible products available because it is my name on the sign above the doors. I am the only person working here which means that I can’t stock dozens of products knowing if some fail, others will make up for it like the other larger Salons with many employed Stylists do. If the products I use fail, I go out of business. And after 30 years of product experience I have gained the knowledge to know what product lines work and which ones don’t work as good or don’t work at all.

So I use what I feel are the best product lines in the industry. The product lines that I use and sell as retail are not used and sold here because of some Sales Rep’s hype or some fancy commercial that is on television. I use them because I know they work better than any other product line available because of my years of experience in this field.

I don’t retail the cheaper product lines so I can increase my profit line. I will not sell a Liter of Spit and Shine Shampoo for $5.00 just to get a large quantity of them out the door like other places do. Actually, I don’t make much profit in retail. It is my services in Hair Care, Skin Care and Nail Care that drive my business. I only use the best products on you when you are here and I will only retail those exact same products that I know will work for you at home. And it does make a big difference in the results you are trying to achieve for your hair, skin and nails when using top of the line quality products as compared to the lower end “wow, that’s a great price” type of product.

I see almost weekly the damage “cheaper” products or products that were not recommended by a professional do to people’s hair. My main goal is to have Clients with the healthiest and best looking hair, skin and nails. The products used at a Salon and prescribed for at home use, are the two most important areas when trying to achieve healthy and great looking hair, skin and nails.

In an effort to make it easier for my Clients to be able to purchase the best products available for their at home use, I will be having monthly sales on the retail products I sell and also, I will honor competitors valid retail sale coupons if that coupon is brought into Lori Friend Hair Studio for redemption. Please see me for further details as some conditions and exemptions may apply.

-Lori Friend


Hi, this is Lori Friend. As you know, I have a unique situation at my Studio. I am the owner of the building and the business. This allows me complete control of my environment. And as you are already aware of, I am the only person ever in my Studio other than my client.

While I have been closed, I have had the entire Studio sanitized by a professional cleaning service. I had a plexiglass shield installed at the reception desk. I have purchased hand sanitizer, disinfecting wipes and disposable gloves for myself and my clients to wear when they come in. I have always sanitized my shears and equipment with Barbicide and alcohol and will continue that protocol. I will use clean covers on the shampoo chairs and the styling chairs before each client. Your clothing and skin will never touch any chairs as they will be covered and only used for you. Everyone will have a clean cape that would be washed after each use.

I will wear a face mask during your appointment. Please wear your own face mask. I also have purchased a non-contact infrared thermometer and I will be taking the temperatures of each client upon their arrival (recommended by industry standards).

I have installed remote electronic door locks on my front doors. I will keep the doors locked and only let the people in that have appointments to keep up the social distancing and also this will absolutely eliminate any unnecessary foot traffic. When you arrive for your appointment, stay in your car and text me to let me know you are here. When I receive your text, I will come up and open the door for you and at that time you can come in.

Due to scheduling there may be times where I will have one other client in the Studio. Because of this, I have converted my office into a separate room where I can provide chemical services to a client and keep the door shut while I may provide another service to another client in the front part of the Studio. This way each client will always be in separate rooms. Most of the time there will be only one client in the Studio and never more than two and if that happens, they will always be in separate rooms. If any of my clients do not feel comfortable with one other client in a separate room, please let me know and I will make sure that does not happen during your appointment.

I feel with all I have mentioned above, that I could operate my business safely under these conditions. I have talked with several health care professionals and they have agreed with me that I would be practicing the safest and strictest of guidelines that are recommended and required. I truly feel that my Studio will be one of the safest businesses in Libertyville, or anywhere for that matter, not only for me but most importantly, for you.

Thank you,